It's a tradition which goes back to the 1940s when Delmar Schaal established the Schaal Furnace Company. This was his promise: "A business succeeds by keeping customers satisfied." So customer satisfaction affected every business decision he made.
Maintaining customer satisfaction continued to influence management decisions and this promise was not forgotten when Wendell Fouche acquired the company and assumed the presidency in 1980.
Customer satisfaction is still our primary concern. Now, Roger Fouche, is the New Generations Team leader, who knows that keeping up with the times and technology is in the best interest of our loyal customer. We are STILL committed to total customer satisfaction in all that we do.
It is our intention to deliver 100% total customer satisfaction in the delivery of all goods and services relating to the maintenance and service of their new or existing H.V.A.C. system. We will meet or exceed all customer expectations. We will be perceived by consumers and peers as a leader in our industry in all that we do. We have no place for less that 100% total customer satisfaction.
Quality ~ Comfort ~ Satisfaction ~ Period.